INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your shipment on our website or the courier’s website.

2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Bank Transfers for bulk orders.

3. How do I cancel my order?

Orders can be canceled within 12 hours of placement if they have not yet been processed or shipped. Contact us at support@megweb.com to request a cancellation.

4. What is your return policy?

We accept returns within 15 days of delivery. The product must be unused and in its original packaging. Refunds are processed within 2-3 business days after approval.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on location.

6. My order arrived damaged or incorrect. What should I do?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange for a replacement or refund.

7. How long does shipping take?

  • Standard Shipping: 5-7 business days

  • Express Shipping: 2-3 business days

  • International Shipping: 10-15 business days (varies by country)

8. How can I contact customer support?

You can reach us via email at support@megweb.com. Our support team is available 24 Hours.

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